ManyChat is controlled from a country outside the EU and lacks confirmed EU data storage: processing effectively takes place in a third country. That makes the tool unsuitable for sensitive personal data without additional safeguards. For non-personal data (drafts, public material) it is usually fine.
Swedish platform for newsletters, marketing automation and SMS with data processing within the EU/EEA and Swedish-language support. The catch: the free plan only holds 250 contacts and the price climbs quickly as the list grows (Professional from 595 SEK/month for 2,500 contacts).
Swedish company (Stockholm, founded 2007), data processed within the EU/EEA according to the DPA
Free entry plan and personal Swedish support via email and phone
Free plan limited to 250 contacts
Best for: Swedish e-commerce companies and SaaS businesses that want email, SMS and automation in one place with data storage within the EU/EEA
SwedishCustomer servicePrice on requestEU data storage ✓ISO 27001
Swedish AI platform for customer service automation with its own GPT model, live chat and hosting in EU Sovereign Cloud. The catch: pricing is not public but quoted, and it requires a real implementation project to get started.
Swedish company with ISO 27001 certification and EU Sovereign Cloud hosting
Own GPT model that only answers based on the company's own data
No public price list: quote-based and more expensive than simple chatbot tools
Best for: Swedish companies that want to automate customer service with GDPR-secure AI and Swedish support
EU/EEACustomer servicePrice on requestEU data storage ✓ISO 27001
Nordic chatbot platform built for customer service and conversion. Customer data is stored in the EU, but the optional Kindly GPT can send chat logs to OpenAI (USA) or Azure (UK/France).
Nordic company with EU data
Good at Nordic languages
Targets larger customers
Best for: Nordic companies that want a local supplier.
No, ManyChat has no confirmed EU data storage: data is processed in a third country.
Is ManyChat covered by the CLOUD Act?
The vendor is based outside the EU. US companies are covered by the CLOUD Act regardless of server location; see the tool page for details.
What is needed to use ManyChat in a GDPR-safe way?
Sign a data processing agreement (DPA) if the tool processes personal data on your behalf, minimise the personal data you feed in, and check the vendor's sub-processors. See our DPA guide for the steps.
Our assessment is based on verified data about vendor, storage and certifications (2026). GDPR compliance also depends on how you use the tool. This is guidance, not legal advice. See How we review.
