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ManyChat
By Manychat, Inc. · manychat.com
3,0 Good
ManyChat builds automated replies and campaigns in Instagram and Facebook DM. The free tier and the 14-day trial let you test the entire setup before it costs anything. The company, Manychat, Inc., does not store data in the EU, however.
Best for: A small webshop that gets most of its customer questions via Instagram DM and wants to reply automatically even outside office hours.
Try ManyChat → 14-day free trial Affiliate link to ManyChat. We may earn a commission if you become a customer.
Pros
- Replies automatically in Instagram and Facebook DM, so customer questions get answered even when nobody is at the desk.
- The free tier and the 14-day trial make it possible to try the whole setup before paying.
- The company is SOC 2 Type II and ISO 27001 certified and offers GDPR tools for deleting user data.
Cons
- The service focuses almost exclusively on Meta's channels. Anyone who wants to automate email, SMS or web chat needs something else.
- Manychat, Inc. does not store data in the EU; personal data is transferred to the USA under the DPF and standard contractual clauses.
Quick facts
| Price | Freemium |
|---|---|
| Origin | Outside EU (Manychat, Inc.) |
| Categories | Customer service, Marketing |
| EU data storage | No |
| GDPR terms (DPA) | Yes |
Certifications
ISO 27001SOC 2
Sources & evidence
Claims about data storage, jurisdiction and compliance should be verifiable. Here is the evidence behind the statements above:
- Manychat – Blog: Privacy and Security Milestones (SOC 2 Type II, ISO 27001 and DPF certification) →
- Manychat – Help Center: Managing User Data / GDPR Compliance (GDPR tools and deletion of user data) →
- Manychat – Privacy Policy (Manychat, Inc., personal data transferred to the USA with DPF and SCC) →
Try ManyChat → Affiliate link