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AI chat in customer service: get started in an afternoon
AI chat in customer service has gone from gimmick to everyday tool, and vendors report that 67–92 percent of questions can be solved without a human. But a bot that promises the wrong things is your responsibility, and chat logs are full of personal data. Here is how to get started in an afternoon without falling into the traps.
Customer service
Tools
Practical
2026-07-15
