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AI chat in customer service: get started in an afternoon
AI chat in customer service has gone from gimmick to everyday tool, and vendors report that 67–92 percent of questions can be solved without a human. But a bot that promises the wrong things is your responsibility, and chat logs are full of personal data. This is how to set up a bot without falling into the traps.
Customer service
Tools
Practical
2026-07-15
