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Zoom
By Zoom Communications · zoom.com
3,6 Good
Industry standard for video meetings with high reliability, webinars and AI Companion. Paying EU customers can choose data storage in the EEA, but the company is American and account data as well as some metadata continues to be handled in the USA.
Best for: Reliable video meetings and large webinars with external participants
Pros
- Very stable video and audio quality even on poor connections
- Data storage in the EEA possible for meeting content, plus choice of data center region for traffic
- Strong certification portfolio including German BSI C5 attestation
- Automatic captions in Swedish and easy guest access
Cons
- American company under the Cloud Act; EEA storage does not protect against US legislation
- Account details and some metadata are still stored in the USA
- History of security and privacy scandals (2020) requires continued trust
- The free plan limits group meetings to 40 minutes
Quick facts
| Price | Freemium |
|---|---|
| Origin | Outside EU (Zoom Communications) |
| Categories | Video meetings |
| EU data storage | Yes |
| GDPR terms (DPA) | Yes |
Certifications
ISO 27001ISO 27017ISO 27018ISO 27701SOC 2BSI C5
Source: vendor trust center →
Sources & evidence
Claims about data storage, jurisdiction and compliance should be verifiable. Here is the evidence behind the statements above:
- Zoom – Legal & Compliance (certifications: ISO 27001, ISO 27017/27018, ISO 27701, SOC 2 Type 2 and BSI C5) →
- Zoom – GDPR (DPA in terms of service, EU data center option and safeguards for data transfers) →
- Zoom – Support: Managing Data & Storage location (paid accounts can choose storage region, including Germany; account data remains in the USA) →