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Tidio
By Tidio · tidio.com
3,5 Good
AI chat for the website that answers common customer questions around the clock. Free tier to get started and servers within the EEA, but the contracting party Tidio LLC is American and some data may, according to the privacy policy, be transferred to the USA.
Best for: Websites that want to answer customers around the clock.
Try Tidio → 7-day free trial, no card required Affiliate link to Tidio. We may earn a commission if you become a customer.
Pros
- Free tier to get started with
- Data is processed mainly within the EEA (servers in the EU)
- Quick to set up on the website
Cons
- Contracting company is in the USA; some data may be transferred there according to the privacy policy
- Limited free volume with many tickets
- Mostly built for chat, not email
Quick facts
| Price | Freemium |
|---|---|
| Origin | Outside EU (Tidio) |
| Categories | Customer service |
| EU data storage | Yes |
| GDPR terms (DPA) | Yes |
Certifications
SOC 2
Sources & evidence
Claims about data storage, jurisdiction and compliance should be verifiable. Here is the evidence behind the statements above:
- Tidio – Trust Center (confirms SOC 2 Type II and security work) →
- Tidio – Privacy policy (confirms processing mainly within the EEA, American contracting company Tidio LLC and that some data may be transferred to the USA under DPF/SCC) →
- Tidio – Pricing page (confirms free tier with limited volume) →
Try Tidio → Affiliate link