Home › Customer service › Intercom Fin
Intercom Fin
By Intercom · intercom.com
3,3 Good
The AI agent Fin answers customer cases entirely on its own. The pricing means it suits larger companies best.
Best for: Fast-growing companies with high case volume.
Pros
- Fin answers customer cases automatically – you pay 0.99 USD per resolved case
- Complete customer service platform with the AI agent built in
Cons
- High price – from approx SEK 400/month, plus a cost per resolved case
- Too big and expensive for a one-person business
Quick facts
| Price | From approx 400 SEK/month |
|---|---|
| Origin | Outside EU (Intercom) |
| Categories | Customer service |
| EU data storage | Enterprise/Business plan only |
| GDPR terms (DPA) | Yes |
Certifications
ISO 27001ISO 27701ISO 27018ISO 42001SOC 2
Source: vendor trust center →
Sources & evidence
Claims about data storage, jurisdiction and compliance should be verifiable. Here is the evidence behind the statements above:
- Intercom – Help Center about certifications (SOC 2 Type II, ISO 27001, 27018, 27701 and 42001) →
- Intercom – Regional Data Hosting (EU hosting only via sales team on Advanced/Expert, USA is standard) →
- Intercom – Data Processing Agreement (GDPR terms for processing of personal data) →
- Intercom – Pricing (Fin AI Agent 0.99 USD per resolved case) →